Effective Date: 17 May 2026
The ACT & District Central Service Office of Alcoholics Anonymous (“we”, “our”, or “us”) respects your privacy and is committed to protecting any personal information you provide when using this website.
This Privacy Policy explains what information we collect, how it is used, and your rights in relation to that information.
Who We Are
This website is operated by the ACT & District Central Service Office of Alcoholics Anonymous.
Website: aacanberra.org
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Information submitted through contact forms
- Meeting or event enquiries
- Information provided when purchasing literature or making enquiries
We may also automatically collect certain technical information when you use this website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visits
- Diagnostic and security information
How We Use Your Information
We may use collected information to:
- Respond to enquiries
- Provide support or information requested
- Process literature orders or related requests
- Improve website functionality and performance
- Maintain website security
- Prevent spam, abuse, or unauthorised access
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
Cookies and Analytics
This website may use cookies and similar technologies to:
- Maintain website functionality
- Improve user experience
- Monitor website performance and usage
- Provide security protections
Analytics services may collect anonymous or aggregated usage information.
Please refer to our Cookie Policy for further details.
Third-Party Services
This website may use third-party services including:
- Website hosting providers
- Security and anti-spam services
- Content delivery networks (CDNs)
- Embedded maps or videos
- Payment processors (if applicable)
- Email delivery services
These providers may process limited information as required to provide their services.
Literature Shop and Payments
If you purchase literature through this website, payment information is processed securely through third-party payment providers. We do not store full payment card details on this website.
Order-related information may be retained for accounting, administrative, and support purposes.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no website or online service can guarantee complete security.
Links to Other Websites
This website may contain links to external websites. We are not responsible for the privacy practices or content of external websites.
Access and Correction
You may request access to personal information we hold about you, or request corrections if the information is inaccurate.
Requests may be made using the contact details below.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
ACT & District Central Service Office of Alcoholics Anonymous
Website: aacanberra.org
Email: [email protected]
Phone: (02) 6287 3020
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.